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Quadro Manual II: Administrator's Guide Quadro's Auto Attendant Services

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Quadro’s Auto Attendant Services

Quadro’s Auto Attendant is addressed to provide remote access to the Quadro voice connectivity services. Specifically it supports remote

connection to Quadro extensions, their mailboxes and making pass-through calls to other destinations. Remote access to the Quadro auto attendant

is possible through IP and PSTN calls.

Quadro’s Auto Attendant can be accessed locally, remotely from the IP network (by dialing Auto Attendant’s SIP address) and from the PSTN

network (by dialing Quadro’s PSTN number) if the calls addressed to the Quadro’s PSTN number are routed to the Auto Attendant.

Attention: If the Auto Attendant authentication attempts have been failed for the five times, Quadro’s Auto Attendant will become unavailable for the

next 5 minutes.

The automated attendant services are divided into the feature groups listed below. The Connection Service is supported by the voice messages

help which helps caller to navigate within area using the handset buttons. Other feature groups are available using the appropriate call code, but are

not supported by voice messages. Thus, they are hidden for external callers.

Connection Service provides access to all extensions of the Quadro

device without restrictions: All Quadro extensions may call each other

dialing the extension number. And all external callers (using PSTN or IP

calling) can reach every Quadro extension dialing Quadro’s phone number

and using the Auto Attendant’s voice menu to be connected to the desired

extension by entering the extension number.

Call Relay

As the Quadro Auto Attendant is registered at Epygi’s SIP server by

default, it may be used as a kind of private switching center, if the Auto

Attendant is routed to the particular ISDN trunk line as a “default user”.

Then it allows e.g. establishing cost-saving long-distance calls: Via PSTN

to the Quadro Auto Attendant (e.g. USA headquarters), via IP to the

remote Quadro Auto Attendant (e.g. Office Asia) and via PSTN to the

desired destination (see call codes below).

Access to Call Relay needs authorization.

Remote Configuration Menu

This menu allows extension owners to remotely enable/disable the Unconditional Call Forwarding Service for all callers on the corresponding

extension. The menu requires extension authorization.

Call Back

With the Quadro's Call Back service the PSTN callers can save the call

charge when calling to/through the Quadro to the third party IP or PSTN

destinations. The Quadro allows you to configure a list of those trusted

PSTN callers that are allowed to make free of charge calls through

Quadro. Two types of Call Back configurations are available on the

Quadro: Pre-configured Call Back and Remote Call Back

Configuration.

Pre-configured Call Back

For Pre-configured Call Back service, a list of trusted PSTN callers must be configured in the Quadro's Authorized Phones Database using Web

Management. The Call Back service should be enabled and a valid callback PSTN destination should be specified for each PSTN caller.

To use Pre-configured Call Back, the PSTN caller registered in the Authorized Phones Database should simply call to the PSTN number attached to

Quadro ISDN trunk (the ISDN trunk should be previously routed to the Auto Attendant) from the global PSTN network, let the call ring twice and then

hang up. Call Back will get instantly activated, and Quadro will call back to the defined Call Back destination. By answering the incoming call the

PSTN party will be connected to the Auto Attendant menu.

Remote Call Back Configuration

Call Back settings may be configured/reconfigured by authorized PSTN caller over a phone by calling to the Quadro's Auto Attendant. There are two

options for configuring Call Back remotely:

• Permanent Call Back

• Non-Permanent (Instant) Call Back

Please Note: Remote Call Back Configuration services are only available when the Automatically Enter Call Relay Menu checkbox is disabled in

Call Back settings for the trusted user.

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Quadro SW-Version 4.1.x Guía de instalación Pagina 98

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