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QuadroISDN Manual II: Administrator's Guide Administrator’s Menus

QuadroISDN; SW Version 4.1.x 35

• Attendant Welcome Message - this group allows updating the active Auto Attendant welcome message (played only once when entering

Auto Attendant), downloading it to the PC, or restoring the default one. The group offers the following components:

Enable Welcome Message checkbox is used to enable/disable the Auto Attendant welcome message (the default one or the custom one

uploaded from this page or recorded from the handset (see Feature Codes) being played when callers enter Quadro’s Auto Attendant.

Upload new welcome message indicates the file name used to upload a new welcome message. The uploaded file needs to be in PCMU

wave format, otherwise the system will prevent uploading it and the “Invalid audio file, or format is not supported” warning message will

appear. The system also prevents uploading if there is not enough memory available for the corresponding extension and the “You do not

have enough space” warning message will appear.

Browse opens the file chooser window to browse for a new welcome message file.

The Download Welcome Message and Remove Welcome Message links appear only if a file has been uploaded previously. The

Download Welcome Message link is used to download the message file to the PC and opens the file-chooser window where the saving

location may be specified. The Remove Welcome Message link is used to restore the default welcome message.

• Recurring Attendant Prompt - this group allows updating the active recurring Auto Attendant message (played after the Attendant

Welcome Message and then periodically repeated while being in the Auto Attendant), downloading it to the PC, or restoring the default

one. The group offers the following components:

Upload new Recurring Attendant Prompt indicates the file name used to upload a new recurring auto attendant prompt. The uploaded

file needs to be in PCMU wave format, otherwise the system will prevent uploading and the “Invalid audio file, or format is not supported”

warning message will appear. The system also prevents uploading if there is not enough memory available for the corresponding

extension. This will cause the “You do not have enough space” warning message to appear.

Browse opens the file chooser window to browse for a new Recurring Attendant Prompt file.

The Download Recurring Attendant Prompt and Remove Recurring Attendant Prompt links appear only if a file has been uploaded

previously. The Download Recurring Attendant Prompt link is used to download the Recurring Attendant Prompt file to the PC and

opens the file-chooser window where the saving location may be specified. The Remove Recurring Attendant Prompt link is used to

restore the default Recurring Attendant Prompt.

• Attendant Ringing Announcement - this group allows updating an optional announcement message (played instead of ring back tones

when calling through Auto Attendant), downloading it to the PC, or restoring the default ring tones. The group offers the following

components:

Upload new Attendant Ringing Announcement indicates the file name used to upload an announcement. The uploaded file needs to

be in PCMU wave format, otherwise the system will prevent uploading and the “Invalid audio file, or format is not supported” warning

message will appear. The system also prevents uploading if there is not enough memory available for the corresponding extension. This

will cause the “You do not have enough space” warning message to appear.

Browse opens the file chooser window to browse for a new announcement.

The Download Ringing Announcement and Remove Ringing Announcement links appear only if a file has been uploaded previously.

The Download Ringing Announcement link is used to download the announcement file to the PC and opens the file-chooser window

where the saving location may be specified. The Remove Ringing Announcement link is used to restore the default ring back tones.

• Friendly Phones - the Edit Authorized Phones Database link refers to the Authorized Phones Database page where a list of trusted

external phones can be created. If external SIP or PSTN users are added to the Quadro Authorized Phones database, they are free to

access the Auto Attendant Services without passing the authentication or to use the Call Back services.

The Custom manipulation radio button selection allows you to upload Attendant’s custom scenario file and voice messages. The selections are:

• The Upload Scenario File indicates the file name used to upload a new scenario file. The uploaded file needs to be in EpygiXML format

(the coding standard can be found at

Epygi Technical Support) and is restricted to a 20KB file size. Browse opens the file chooser window

to browse for a custom scenario file.

• The View/Download Scenario link appears only when a custom scenario file has been previously uploaded and is used to view or

download the scenario file. The Remove Scenario link is used to remove a custom scenario file and return to the default Auto Attendant

scenario.

• The Upload Custom Scenario Voice Messages link refers to the page where voice messages used in the uploaded custom scenario

should be managed.

This page provides the possibility of uploading voice messages

to be played in the custom Auto Attendant scenario. It also

removes and downloads the uploaded files to a PC.

The Upload Custom Scenario Voice Messages page contains

a table where uploaded custom voice messages are listed. Use

the Download functional button to download and use Remove to

delete the corresponding custom voice message. Browse opens

a file chooser window to browse for a custom voice message.

Fig. II-62: Upload Custom Voice Messages page

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Quadro SW-Version 4.1.x Guía de instalación Pagina 35

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